Your Privacy Is Our Responsibility
Your personal information at jalitaka is stored with the highest level of security. Read this policy to learn in detail how we collect, use, and protect your information.
Introduction and Scope
jalitaka is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") applies to the jalitaka website, mobile application, and all related services.
The purpose of this policy is to clearly inform you of what information jalitaka collects, why it is collected, how that information is used, and what measures we take to protect your information. By using any jalitaka service, you will be considered to have given your consent to this privacy policy.
This policy has been prepared in accordance with applicable laws and regulations of Bangladesh. We may update this policy from time to time, and you will be duly notified of any changes.
The Information We Collect
jalitaka collects various types of information to ensure the best experience for you and to keep our services safe and effective. The categories of this information are described in detail below:
Personally Identifiable Information
During the registration and verification process, we may collect the following information:
- Full name and date of birth (for age verification)
- National ID card number or passport information
- Email address and mobile number
- Permanent and current address
- Basic occupational information
Financial and Transaction Information
The following information may be collected when you use our payment services:
- bKash, Nagad, Rocket, or Upay account information
- Bank account name and number (for bank transfers)
- Deposit and withdrawal history
- Transaction date, amount, and method
Note: We never store full card numbers or PIN/OTP details.
Usage and Activity Information
Information automatically collected while using the platform:
- IP address and device identification information
- Browser type, operating system, and device information
- Login time, session duration, and navigation information
- Game play history and preference information
- Information collected through cookies and similar technologies
Purpose of Using Information
jalitaka uses your information only for the following legitimate and transparent purposes:
3.1 Service Delivery and Operation
- Account creation, verification, and management
- Deposit and withdrawal processing
- Providing and accounting for bonuses and promotions
- Ensuring uninterrupted operation of gaming services
- Resolving your issues through 24/7 Bengali-language support
3.2 Security and Fraud Prevention
- Preventing unauthorized account access and fraud
- Complying with Anti-Money Laundering (AML) regulations
- Age verification — ensuring services are available only to those aged 21 and above
- Monitoring and investigating suspicious activity
3.3 Service Quality Improvement
- Analyzing your usage patterns to improve the platform
- Testing new games and features
- Identifying and resolving technical issues
3.4 Communication and Information
- Sending transaction confirmation messages
- Sending security alerts and important notices
- Informing you about new offers and promotions where applicable (subject to your consent)
Data Storage and Security
jalitaka takes the highest industry-standard technical and organizational measures to protect your information. Our security framework is as follows:
Encryption Technology
SSL/TLS encryption is used for all data transfers. Sensitive information such as passwords and financial details is protected with an additional layer of encryption. Our database is stored in a fully encrypted state.
Secure Servers
Our servers and infrastructure are operated in accordance with international security standards. Firewalls, intrusion detection, and 24-hour monitoring systems remain active.
Access Control
Access to your information is restricted to authorized personnel only. Every access is logged and regularly audited.
Data Retention Period
Your information is retained for as long as your account is active or the service requires it. Some information may be kept for a specified period to meet legal obligations.
Sharing Information with Third Parties
jalitaka never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Partners
Necessary information may be shared with bKash, Nagad, Rocket, Upay, and banking partners for payment processing. These partners follow their own security standards that are consistent with our privacy policy.
5.2 Legal Obligations
We may be required to provide information to comply with applicable laws of Bangladesh, court orders, or directions from competent authorities. In such cases, only the legally required information is provided.
5.3 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may collect specific session information for fair gameplay and auditing purposes. This data collection is governed by their own privacy policies.
Cookies and Tracking Technologies
jalitaka uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential Cookies: These are essential for login sessions and security. The platform cannot function properly without them.
- Functional Cookies: Used to remember your language preferences, login information, and customization settings.
- Analytics Cookies: Help improve the platform by analyzing user behavior.
- Security Cookies: Used to detect fraudulent activity and protect your account.
6.2 Cookie Management
You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect platform functionality. To learn more about cookie management, contact our support team via live chat.
Your Rights and Choices
jalitaka believes you should have full control over your own information. You have the following rights on our platform:
Right to Access Information
You may request to view any personal information stored in your account. We will provide the information within a reasonable time.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. Providing accurate information is also important for your own security.
Marketing Opt-Out
You may opt out of promotional communications at any time. However, transaction and security-related messages will always be sent.
Account Closure Request
You may request to close your account. Your information will be deleted unless retention is required to meet legal obligations.
To exercise any of the above rights, please contact us through our 24/7 live chat support or by email. We will process your request promptly and respectfully.
Protection of Minors
jalitaka strictly does not provide services to anyone under the age of 21. We follow a strict age verification process, and collecting information from minors is against our policy.
Age is verified at registration through date of birth and national ID card. If any person creates an account using false information, their account will be immediately closed and the related information will be deleted.
If you believe that a minor is using our platform, please notify our support team immediately.
Policy Changes and Updates
jalitaka reserves the right to update this privacy policy as needed. For significant changes, we will notify you in the following ways:
- A notice will be sent to your registered email
- A notification will be displayed when you log in to the platform
- The "Last Updated" date on the website will change
If you continue to use the platform after any changes, you will be considered to have given your consent to the updated policy. If you object to any change, please contact us to close your account.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways. Our dedicated privacy team will resolve your matter as quickly as possible.
Our support team is available 7 days a week, 24 hours a day, to serve you. Privacy-related complaints are generally resolved within 3 business days.